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Frequently asked questions

What are the check-in and check-out times at Hotel Kaiserhof Heringsdorf?

Check-in: from 3 p.m.

Check-out: until 12 p.m.

Early check-in or late check-out is possible on request.

Are there accessible rooms at the Hotel Kaiserhof Heringsdorf?

Yes, the Hotel Kaiserhof Heringsdorf has barrier-free rooms in the Promenade double room with terrace category.

 

Dimensions and Features of the Accessible Rooms

Balcony: Width 1.60 m x Length 3.40 m

Balcony door: Width 90 cm Note: The balcony door threshold is not barrier-free.

Beds: Height 63 cm

Shower: Interior dimensions (with curtain closed): 1.10 m x 1.10 m Interior dimensions (with curtain open): 1.30 m x 1.30 m

Equipment: Shower stool (no folding shower seat).

WC clearance: Left side of the toilet: 30 cm Right side of the toilet: 1.30 m

Bathroom features: No adjustable bathroom mirror.

Furniture dimensions: Desk chair: Height 47 cm x Width 48 cm Armchair: Seat height 43 cm x Width 48 cm Wardrobe: Additional clothes rail positioned at wheelchair-accessible height.

What should I bear in mind if I am traveling with a child? Are extra beds available?

At the Hotel Kaiserhof Heringsdorf children under 6 years stay free of charge in their parents' room, children from 7 years pay € 45 for bed and breakfast and from 13 years a price of € 80 for bed and breakfast applies. Regarding the extra bed, please contact the hotel by E-Mail.

What are the cancelation conditions at Hotel Kaiserhof Heringsdorf?

Cancellation conditions depend on the offer booked, you will find these in your booking confirmation e-mail.

Can I bring my pet with me?

Pets are allowed in some room categories at the Hotel Kaiserhof Heringsdorf. The daily fee is € 20 per dog / night until 31.12.2024 and € 22 per dog / night from the 01.01.2025. Please enquire before booking which category is available for your arrival with a pet. Should there be a higher cleaning effort, the final cleaning fee increases to € 120.

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