Accessibility statement
arcona Management GmbH
August-Bebel-Straße 55
18055 Rostock
Domain: www.arcona.de/en/home
T +49 (0) 381 45 777 00
E info@arcona.de
Introduction
arcona Hotels & Resorts endeavors to make its website accessible in accordance with the Barrier-Free Accessibility Reinforcement Act (BFSG). This accessibility statement applies to the website https://arcona.de.
Status of compatibility with the requirements
The website www.arcona.de is partially compliant with the requirements of the BFSG and the BITV 2.0 (Barrier-free Information Technology Ordinance) in conjunction with WCAG 2.1 (level AA).
Some content is not yet fully accessible. We are actively working on removing these barriers within the scope of our technical and economic possibilities.
Non-accessible content
- The contents listed below are not barrier-free for the following reasons:
- PDF documents are not barrier-free. We are working on successively adapting these or providing accessible alternatives.
- Embedded videos currently do not always have subtitles or audio descriptions.
- Individual images on the website do not contain alternative text. This content is constantly being revised.
- Some elements cannot be fully operated using the keyboard or have insufficient color contrasts.
Barriers due to economic unreasonableness
Some barriers cannot currently be completely removed from an economic perspective:
- Special interactive functions (e.g. booking routes or calendar functions) require a considerable amount of customization. These will be adapted according to economic feasibility.
- Older content (e.g. hotel archive pages, press releases) may not be accessible. New content is implemented barrier-free.
- The visual design is based on the uniform corporate identity of arcona Hotels & Resorts. This defines certain color worlds and design principles, which can lead to low color contrast in individual cases. A complete adaptation to contrast specifications is therefore not possible in all areas without compromising brand consistency.
- Third-party components are occasionally integrated on the website (e.g. booking systems, chatbot). We have no direct influence on their accessible design and technical implementation. However, we endeavor to choose solutions that are as accessible as possible and are in contact with the providers. We use the DialogShift chat widget, for which a separate accessibility statement is provided here by the provider.
Reporting barriers, feedback and contact
Have you noticed any barriers on our website? Then please let us know. We look forward to your feedback and check every report carefully. Please send us the link to the affected page and a brief description of the problem via the following channels:
Contact form: www.arcona.de/en/contact
datenauskunft@arcona.de
Postal address:
Keyword: Reporting barriers
arcona Management GmbH
August-Bebel-Straße 55
18055 Rostock
Arbitration board
Market surveillance body of the federal states for the accessibility of products and services Magdeburg, Saxony-Anhalt.
Note on § 36 VSBG: We do not participate in a dispute settlement procedure before a consumer arbitration board and are not obliged to do so.
Date of issue of this declaration
This declaration was created on 25.06.2025.
The accessibility check was carried out by means of a self-assessment in accordance with BITV 2.0 and WCAG 2.1.
Last update: 25.06.2025